Return and Refund policy

At GoBoi Store, we are committed to ensuring customer satisfaction and stand behind the quality of our products. Please review our detailed policy for returns, refunds, and cancellations.

1. Return Policy

• Eligibility for Return: Returns are only accepted for defective products. If you receive a defective item, please contact us within 14 days of receiving your order.
• Starting a Return: To initiate a return, contact us via email at info@goboi.store. Provide your order number and a description or images of the defect.
• Return Requirements:
  • Proof of Purchase: A receipt or other proof of purchase is required for all returns.
  • Product Condition: Items must be in new condition, unused, and in the original packaging.
  • Return Shipping: Customers are responsible for covering return shipping costs. There is no restocking fee.

2. Exchange Policy

We offer exchanges for defective items. If you prefer an exchange instead of a refund, please indicate this in your email. All exchange requests follow the same return procedure outlined above.

3. Refund Policy

Once your returned item is received and inspected, we will process your refund. Refunds are typically issued within 10 business days of return approval. Funds will be returned to the original payment method.

4. Order Cancellation

If you wish to cancel your order, contact us via email at info@goboi.store within 24 hours of placing your order. Once an order has been processed, it cannot be canceled.

For any further questions or assistance, please reach out to our team at info@goboi.store. We’re here to help!